Frequently Asked Questions

Here you will find answers to the most frequently asked questions about our products, delivery, and returns.

1. What are the delivery times?

Delivery times generally range between 5 and 10 business days in France, and 7 to 15 days for international orders.

2. Is delivery free?

Yes, delivery is free in France for all our orders.

3. Can I return a product?

Yes, you have 30 days after receipt to make a return in accordance with our return policy.

4. What if my product is damaged or defective?

Contact our customer service within 48 hours with photos of the product so that we can offer you a quick solution.

5. How do I track my order?

Once your order has been shipped, you will receive a tracking number by email to follow your package in real-time.

6. How can I contact you?

You can contact us via our contact page or by email. Our team usually responds within 24 to 48 hours.